Frequently Asked Questions

Can I use the included presets in my own original content?
remove
add

Absolutely! You are allowed to use the samples, presets, loops, and rhythms included in the project files for your own creations.

Are the soundbanks from Sound Factory royalty-free?
remove
add

Yes, all our soundbanks and sample packs are 100% royalty-free.

What payment methods do you accept?
remove
add

Our shop supports a variety of credit and debit cards, including Visa, Mastercard, American Express, Discover, and many others.

PayPal: Customers can pay for their purchases with their PayPal account if the merchant has enabled PayPal as a payment method.

Apple Pay: Customers with supported Apple devices can pay using Apple Pay if the merchant has enabled this option.

Google Pay: Similar to Apple Pay, customers with supported devices can pay using Google Pay if the merchant has enabled this option.

Amazon Pay: Customers can pay with their Amazon accounts if the merchant has activated Amazon Pay.

Klarna: Klarna offers various payment methods, including installment payments, invoice purchases, and others, depending on location and availability.

Can I contact customer support for further assistance?
remove
add

Absolutely! If you have any questions, concerns, or need assistance, feel free to reach out to our customer support team. We're here to help! You can contact us at rafael@soundfactorystore.com.

How do you ensure compatibility with various devices?
remove
add

We test the patches on as many devices as possible. However, transferring presets to hardware can sometimes be tricky due to SysEx data. Your DAW can handle this, but sometimes SysEx filters are active. Refer to your DAW's instruction manual for more information.

How is my data handled during transactions on your website?
remove
add

Your data is handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. This ensures that your information, including your name, address, credit card, or bank details, cannot be read by any third party.

Can I also have custom songs or sounds made if I wish?
remove
add

For production inquiries or custom sounds tailored exclusively for your needs, feel free to send a request to the email: rafael@soundfactorystore.com

Who creates the presets for Sound Factory?
remove
add

The presets are created by sound designer Rafael Beelitz. He is not only active as a sound designer in the music scene but also as a producer. He has been under contract with Sony Music Publishing Germany since 2022. With his productions, he supports many artists and has already released songs for labels such as Universal Music, Sony Music, and Tomorrowland Music. Sound Factory does not have an active artist project.

In which famous songs were presets from Sound Factory used?

remove
add

Many of the DJ Mag Top 100 producers use the presets, but it's often difficult to say exactly which songs they are used in. One of the most well-known songs we know they were used in is "Love Tonight - David Guetta Remix." Here is a video tutorial where he relies on our Reese Bass.

Is it possible for me to receive the products I purchased on the old website?
remove
add

Of course, just fill out the form below with the name you used to purchase the products, and we will send them to you as soon as possible.

Sound Factory
place   Munich - Germany
mail_outline   rafael@soundfactorystore.com
wifi_calling_3   +49 173 1697840
schedule   Mon - Sun: 10.00 - 19:00

© 2024 Sound Factory - All Rights Reserved.